Where are you based and where are your products sent from?

SIBEY is an international e-commerce company originally registered in Enschede, The Netherlands.
We are a global platform connecting customers with merchants worldwide. Your order could be shipped from variety of locations around the globe and shipping methods are merchant dependent.

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What's your guarantee? I have never shopped online before.

SIBEY is guaranteed safe and secure.

1. We have direct connections with manufacturers so customers are assured of quality goods at affordable prices. Customers will be given the benefit to an order status on our site at any time. Check the "about Us" for more information.

2. Once orders are placed, customers can check their Order Status in our site. Once shipped, tracking numbers and courier service will be provided to check the most up-to-date status of their orders.

3. With tracking numbers, customers will be able to precisely locate their orders which are updated by the couriers themselves. We will deliver your orders right to your doorstep.

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Do you support wholesale?

Unfortunately, we do not support wholesale at this moment but purchasing in bulk is provided.

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How do I choose the right size?

Please note that you can find the "size chart" above the size or size details in the product description. Note down your exact measurements and compare to the size details provided for the best fit of each product.

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Shipping & Delivery with SIBEY

How long does shipping take?

SIBEY is a global platform connecting customers to available online stores around the globe. We strictly monitor quality, service, and delivery from these stores. Please choose the destination country first and the approximate delivery time will appear at the details page section.

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What countries or regions do you ship to?

SIBEY ships worldwide. There may be particular locations that we might require additional information for shipping, but such cases are rare. In case this happens, we will get in touch with you as soon as possible.

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How can I find out the estimated delivery date?

The orders typically are shipped within 3-5 days. To view the estimated delivery date, please visit My Orders then click "Details" for more information. You can check the package delivery progress anytime from this page.

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Do you ship to my home address or do I need to go somewhere to pick it up?

Except for some remote areas, we will deliver your order directly to the shipping address. Please enter the most convenient shipping address to receive your order.

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Why was my order shipped separately?

We are a shopping platform for different stores. If the products you bought are from different stores on our website, the parcels will be sent out separately by different individual stores. You may click the "DETAILS" button on the Order Status page to see the tracking number.

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Why did my package status not update for several days?

Sometimes it takes several days for the tracking information to be updated. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest that you wait a few more days.

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> Why is my tracking number not working?

If this happens, there might be two reasons;
1. When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. We suggest that you wait a few more days.

2. You may need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track using the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.

> What should I do if my item was shipped to the wrong address?
You're only able to change the shipping address before the order is shipped. Please note that if any of the items were shipped, it's impossible to change the address. We recommend contactng your local postal office with your tracking numbers to see if they can reroute your order to another address.

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Return Policy

How does the return policy work?

To start a return, please go to the order details page, click the “Request Refund” when the order status is “Received” and fill all the information needed. We will process your refund application as soon as possible upon your request.

1) Customers may request a refund on an order within 30 days of delivery or the latest estimated delivery date.

2) Our team strives to respond to all requests within 2 business days. We're always available to help!

3) Once an order has been placed, you may cancel any item in your order in the Order History section before it is shipped.

4) After an item has been shipped, it can no longer be cancelled. We apologize for any inconvenience.

> Your refund request may be denied if:

1) It has been more than 30 days since items were delivered to you.

2) The items were returned without having received the seller's address from our team.

3) You are unable to provide a valid tracking number and the related information needed.

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How will I receive my refund?

1) Refunds are processed back to the original payment method used to purchase the order.

2) Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.

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Payment Method’s & Safety

Which payment methods do you accept?

Payment Method for detailed information about payments. In addition any credit card method's, iDeal, PayPal, Payoneer, Payhip, Skrill and Stripe are accepted.

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Is it safe to make orders on the website with SIBEY?

With SIBEY all the payments are safe, the transmitted data is encrypted by Secure Sockets Layer (SSL). It's a security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).
Furthermore, only after the bank has confirmed the legitamacy of the placed order will payment be charged. If the bank informs us otherwise, payment will be cancelled.

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How can I pay if I do not have a credit card?

We are sorry to hear that you don't have this payment method. If you don't have a credit or debit card, we suggest you to use Safely & Easily one of these payment method's;

> PayPal
> iDeal
> Payoneer
> Payhip
> Skrill
> Stripe

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Why does the Payment Status show "Pending"?

Because your order has been held for a standard anti-fraud check by SIBEY.

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But I already gave you my payment details - why do you need anything more?

Sometimes, unfortunately, unauthorized access is gained to other credit card details and/or Paypal accounts.

These often try to use stolen details to pay for products bought online. When you pay us with your credit card or bank card, payment is processed directly through the bank. Therefore, your financial details or your credit card details were not disclosed to us.

For this reason, these measures are needed to confirm whether payments made were authorized by the account holders themselves. To protect everyone against fraudulent activities, we must apply these ID verification checks as necessary.
We hope deeply from you for this kind of safety-procedure for understanding to guarantee the safety of ourselves and our customers.

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My payment won't go through!

If you're having difficulty processing payment, here are some commonly used tips that you can try:

> Payment failed with my credit or debit card:
1. Make sure all information is correct, including the credit card number, expiration date, CVV code, and billing address.

2. Make sure you have enough credit or account balance.

3. Check whether your card is authorized or the default online transaction limit is too low.

4. Try refreshing the page or you may log out and log back in.

5. Start over with a new order instead of trying to pay for the same order over again.

6. If payment is still declined, you may need to contact your bank.

As a default security measure for all credit card banks, they may block international transactions/payments unless the cardholder pro-actively requested to unblock this settings on their payment cards.

7. You can also pay through PayPal with your credit or debit Card as a "Guest". It is very safe and easy to use.

8. Try using a different card.

9. Try using PayPal, iDeal, Payoneer, Payhip, Skrill or Stripe if you have one of these accounts.

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I failed to pay with PayPal?

1. According to our experience, PayPal may have a transaction limit. Please check this further with PayPal.

2. According to PayPal rules, the shipping address and the billing address need to be in the same country, otherwise payment will be declined.

3. If above is not working, we highly suggest you try with Credit Card (Visa, MasterCard, Discover, and American Express), and Debit Card.

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